Toys R Us Australia Reviews
(Rated by 7 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.5
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.3
- Shipping & Delivery4.7
- Return Policy4.8
- Price & Quality4.8
- Customer Service4.5
Recent Customer Reviews (7)
Aimée Blanc
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Mary Schwartz
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Meghan Johnson
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Alexander Duffy
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Joyce Harlow
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Sienna Carey
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Andreas Kaestner
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Toys R Us Australia Pricing
LEGO Star Wars Millennium Falcon 75192
$1,149.00 - $1,299.00
Pixbee Pro Kids 4G Video Smart Watch With GPS Tracking Pink
$199.00 - $279.95
Pixbee Kids 4G Video Smart Watch With GPS Tracking Black
$149.00 - $199.95
Melissa & Doug Let's Explore - Wooden Camp Stove Play Set
$79.00 - $159.99
Pokemon TCG Scarlet & Violet 6.5 Shrouded Fable Elite Trainer Box
$79.00 - $99.00
LEGO Dreamz Zoey and Zian the Cat-Owl 71476
$47.00 - $59.99
LEGO Sonic the Hedgehog Amy's Animal Rescue Island 76992
$76.00 - $84.99
Bruder Ram 2500 Police Pick Up & Trailer with Boat & Figures
$160.00 - $189.00
LEGO Super Heroes The Classic TV Series Batmobile 76328
$224.00 - $249.99
Toys R Us Australia Pros & Cons
Pros
1
Wide Selection of Toys: Toys “R” Us offers a broad range of toys for kids from birth to 14 years, including retro toys from the 1980s and 90s, licensed arts and crafts products, puzzles, and board games.
2
Customer Service: Many customers are satisfied with the customer service, with some mentioning that the staff is helpful and the shipping process is generally efficient.
3
Exclusive Products: The site offers some exclusive toys that can be hard to find elsewhere, which is a significant advantage for customers looking for unique items.
4
Loyalty Program: Although not explicitly mentioned, the company has a loyalty program that rewards customers for their purchases, which helps increase customer loyalty.
CONS
1
Limited Product Line (Historical): Historically, Toys “R” Us has faced challenges due to a limited selection of products, which can make it difficult for customers to find what they are looking for.
2
High Prices: Some customers have noted that the prices at Toys “R” Us are higher compared to competitors like Walmart or Amazon, although deals and discounts can mitigate this issue.
3
Shipping Issues: There have been instances where customers experienced delays in delivery and issues with packaging, although these are not universal complaints.
4
Administrative Challenges: The company has faced administrative challenges, including issues with tracking orders and customer service response times.
Toys R Us Australia Features and Benefits
Features
Dynamic Portfolio
Operates with a unique portfolio of 5 brands, catering to the entire lifecycle of a child and parent.
Play, Imagine, Explore
Toys have the power to change lives by enabling children to develop their imagination, collaborate, problem solve, explore, create, or express themselves spontaneously.
Commerce Cloud Integration
Centralizes e-commerce, providing a seamless and personalized shopping experience across multiple markets in Asia, including local payment options, site maintenance, and mobile-first design.
Unified Retail Experience
Ensures customers can find the same products and enjoy the same deals whether shopping online or in-store.
Einstein Analytics
Provides product recommendations based on browsing and purchase histories, enhancing the shopping experience.
Star Card Loyalty Program
Earn points in-store and online for exclusive offers and events, tracks behavior for personalized experiences.
Overhead Cost Reduction
Reduces overhead costs and improves operations, preparing for growth and inorganic opportunities.
Proven Retail Capabilities
Strong Board and Management team with capabilities in developing and scaling retail businesses.
Wide Selection of Toys
Broad range of toys for kids from birth to 14 years, including retro toys, licensed arts and crafts, puzzles, and board games.
Customer Service
Helpful staff and generally efficient shipping process.
Exclusive Products
Offers exclusive toys hard to find elsewhere, advantage for unique items.
Various Discounts and Deals
Significant savings on toys like LEGO Star Wars Millennium Falcon ($1,149 vs RRP $1,299), Pixbee smart watches (up to 29% off), Melissa & Doug play set ($79 vs RRP $159.99), and more.